Phone etiquette - how to communicate with customers on the phone
It is important to know and follow the rules of business etiquette. In many areas of business, telephone conversations account for a significant part of business communication, so telephone etiquette is becoming an extremely important area of knowledge. Most of its rules are consistent with the usual everyday ones, but there are also features.
Rules of telephone etiquette
Since communication is not always perfect, telephone conversations are often interrupted. If you are communicating with a client, then there is an unspoken rule that the one who called first calls back, even if it is your client.
You should try to be brief, because a business person's time is expensive. Long introductions are appropriate in other cases.
An important point is the optimal volume of speech. You can't mumble to yourself, because if the other person doesn't understand you, you can lose the client. But you shouldn't shout into the phone either, it always makes a bad impression.
It is important to make calls during normal business hours. In extreme cases, these limits can be extended from 8 a.m. to 11 p.m. You can only call at other times if you really have a very serious matter. Always consider the time zone difference, if any.
If you accidentally become aware of a client's personal or home number, then do not use this knowledge. Besides etiquette, there are certain rules of ethics in the business world, and this is one of them. Even if the number was given to you by the customer himself, try not to call during holidays or weekends.
If you get a call and you can't discuss the client's problems right now, ask him to call back, while it is advisable to tell the exact time when you will be able to answer the call, and not just "call back later". Keep your promises, be on the phone and have free time to negotiate.
Special rules of etiquette dictate the use of a cell phone. Despite the fact that most people use it, you should be careful. The fact is that if a person is in a foreign city or country, phone calls are charged at increased rates. Therefore, if your client is often on business trips, try to take this point into account. Also keep in mind the time zones.
Your cell phone should not bother anyone, adjust the volume of the call if possible so that you can always hear it, and it does not bother others.
Business negotiations in a theater or museum are inappropriate. Turn off your phone, using it in inappropriate places will not raise your profile.
Compliance with the rules
It is known that the rules are designed to be broken, but it should be remembered that sometimes non-compliance with the rules of business etiquette can cost you profitable clients. Violate the norms of communication only if you are sure that it is appropriate. For example, in the course of important work, you need to make a call at an untimely time, and the client himself asked you about it, or there is a preliminary agreement. New customers have the opportunity to obtain the 1xBet bonus code and activate a bonus with this renowned bookmaker. Find all the essential details about the code and its usage in the following sections. Once you have utilized the 1xBet promo code , you will gain access to additional bonuses offered by the brand. Explore the comprehensive list of bonus offers that await you upon registering with 1xBet. With a wide range of sports and events to choose from, the sportsbook at 1xBet provides numerous options for bettors. In total, there are nearly 40 different sports and events available for placing bets.
Rules of telephone etiquette
Since communication is not always perfect, telephone conversations are often interrupted. If you are communicating with a client, then there is an unspoken rule that the one who called first calls back, even if it is your client.
You should try to be brief, because a business person's time is expensive. Long introductions are appropriate in other cases.
An important point is the optimal volume of speech. You can't mumble to yourself, because if the other person doesn't understand you, you can lose the client. But you shouldn't shout into the phone either, it always makes a bad impression.
It is important to make calls during normal business hours. In extreme cases, these limits can be extended from 8 a.m. to 11 p.m. You can only call at other times if you really have a very serious matter. Always consider the time zone difference, if any.
If you accidentally become aware of a client's personal or home number, then do not use this knowledge. Besides etiquette, there are certain rules of ethics in the business world, and this is one of them. Even if the number was given to you by the customer himself, try not to call during holidays or weekends.
If you get a call and you can't discuss the client's problems right now, ask him to call back, while it is advisable to tell the exact time when you will be able to answer the call, and not just "call back later". Keep your promises, be on the phone and have free time to negotiate.
Special rules of etiquette dictate the use of a cell phone. Despite the fact that most people use it, you should be careful. The fact is that if a person is in a foreign city or country, phone calls are charged at increased rates. Therefore, if your client is often on business trips, try to take this point into account. Also keep in mind the time zones.
Your cell phone should not bother anyone, adjust the volume of the call if possible so that you can always hear it, and it does not bother others.
Business negotiations in a theater or museum are inappropriate. Turn off your phone, using it in inappropriate places will not raise your profile.
Compliance with the rules
It is known that the rules are designed to be broken, but it should be remembered that sometimes non-compliance with the rules of business etiquette can cost you profitable clients. Violate the norms of communication only if you are sure that it is appropriate. For example, in the course of important work, you need to make a call at an untimely time, and the client himself asked you about it, or there is a preliminary agreement. New customers have the opportunity to obtain the 1xBet bonus code and activate a bonus with this renowned bookmaker. Find all the essential details about the code and its usage in the following sections. Once you have utilized the 1xBet promo code , you will gain access to additional bonuses offered by the brand. Explore the comprehensive list of bonus offers that await you upon registering with 1xBet. With a wide range of sports and events to choose from, the sportsbook at 1xBet provides numerous options for bettors. In total, there are nearly 40 different sports and events available for placing bets.